Frequently Asked Questions

If on the rare occasion one of the apps doesn’t work, the first and easiest fix is to uninstall and reinstall the app using the app store. If this doesn’t work, let us know and we can help you further.

  1. Unpackage TV Box and plug it into power and connect to your TV using the supplied HDMI table.
  2. Plug the remote into a USB port and let it charge a little. Plug in the USB receiver as well.
  3. Make some tea (or get a beer) and allow us to do all the hard work for you and all your apps will be installed!
  4. Sign into your accounts using the remote and enjoy your endless entertainment!



Our TV Box is plug n play – so just connect it via a HDMI cable to your TV and away you go! For a limited time we’ve also provide a special air remote along with your TV Box to give you the best user experience possible. This remote allows you to navigate quick and easily around the TV Box and the available apps! It’s also possible to connect a wireless keyboard or mouse to the TV box via the USB ports.

As we mentioned before, we have a responsive tech support system in place so you can call us to get assistance. However, if you still face problems, you can send it back to us and we’ll be happy to provide a replacement.

We provide the full shipping details when you purchase the product and will give an estimated timeline at the time of the purchase. In general, you can expect our product to reach you in 2 to 3 working days.

If your box malfunctions, just contact us through our website or on our Facebook page. Our tech support team is available to help, so you can ask us whenever you safe the problem. Our customer service team is very responsive and will do their best to help.

No. You only need access to high-speed WiFi. Our Smart TV box will import and stream media from the Internet through third-party apps like YouTube and Netflix.

You can purchase your TV box online from our store and have it shipped directly to your location. You’ll get 100% genuine products when you purchase the streaming device from us. We don’t have any physical stores at the moment.

This is based on the type of content you want to stream.  High-quality content requires a higher speed Internet connection; the faster your Internet is, the better your viewing experience will be.

Here are some suggestions:

  • SD – You’ll need at least 2Mbps,though we recommend 5Mbps
  • HD – You’ll need at least 5Mbps, though we recommend 10Mbps

If you have any questions about the preferable Internet speeds, feel free to contact us. Our customer service representatives will be happy to help you.

Yes! You can download and install a number of apps from the Google Play Store, including Netflix, YouTube, Google Movies, Google Music, and other such entertainment apps. You can also download apps like Google Drive to access content stored in cloud.

This is a streaming box which connects your TV to the Internet via your home WiFi. It’s based on the Android 9.0. The box allows you to gain access to online content, videos, music, live TV, radio, etc. Please visit our Product Page for more details on our Android TV box